How can we communicate with SSP customers?

For communication, TRIO SSP uses a Web site, e-mail accounts, an e-mail list, and telephones.

In addition, there are probably links to the SSP from other Web sites, and WMU Web sites. Exploring how students find out about the program and become aware of new opportunities will help us to develop, maintain, and improve a communication flow/process.

Other ways of getting the initial word out might include in class announcements (TRIO students must participate in courses affiliated with the program), bulletin boards, flyers, word-of-mouth, etc.

So in summary, we have the following opportunities for contact with prospective, current, and past cusomters:

Electronic

  • Individual e-mail
  • Mass e-mail
  • Web site
  • Referral links
  • Affiliate links

Verbal

  • In class interactions
  • By phone
  • Face-to-face advising sessions

Print

  • Newsletters
  • Flyers
  • Letters
  • Postcards
  • Posters

There are a lot of different ways to get the attention of those served by TRIO SSP.

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