This book was first published in October 2000. Even after 20+ years, it is still extremely relevant and should be considered essential reading for anyone creating messaging or online experiences.
Steve Krug (pronounced kroog) is a user experience pro in Chestnut Hill, Massachusetts. Krug has evaluated and improved user interfaces for exceptional companies including Apple, AOL, Netscape, Excite@Home, BarnesandNoble.com, Lexus.com, and Circle.com (originally Interactive Bureau).